Frequently Asked Questions – FAQ

What is physiotherapy?
How is Penrith Physiotherapy Sports Centre different from other clinics?
What services do you provide?
Do I need a Doctor’s referral to see a physiotherapist?
Where can I park at Lethbridge Street?
Where can I park at Barber Avenue?
What services do you provide?
Is it ok if i’m not an athlete?
How much does a physiotherapy session cost?
How long is an appointment?
How many treatments will I need?
How do I pay?
Do you have a cancellation policy?
What should I wear?
What should I bring?
What is physiotherapy?

Physiotherapy is an evidence based, scientific approach to the assessment and treatment of physical impairments, dysfunction or injury. We use detailed diagnostic testing and re-assessment to guide our treatment.

There are many different types of physiotherapists who can treat a huge range of conditions involving:

…and much more!

Feel free to explore our services and our team to get an idea of how we can help you.

How is Penrith Physiotherapy Sports Centre different from other clinics?

Hands On

Our physiotherapists don’t use passive (and outdated) treatment techniques. We use hands on and exercise based therapy, grounded in the latest available research.

Exercise Focused

We truly believe exercise is medicine. Our physiotherapists use exercise not only during treatment, but also offer ongoing classes for maintaining your health and reducing your injury risk

Packed with Education

We believe that knowledge is power. Our physiotherapists take the time to explain things so that you can take make long lasting change

Faster Results

Our focus is on getting you better faster! We don’t want you coming back in for 1000s of sessions. We know that by doing this, you are more likely to recommend us to a friend or family member.

What services do you provide?

Our mission is to provide the services that others don’t – to fill the gaps in the health system and make a greater impact on our community. We have done this by curating a team of physiotherapists with wide ranging interests and skillsets.

We offer an extensive range of services including:

Feel free to explore our services and our team to get an idea of how we can help you.

Do I need a Doctor’s referral to see a physiotherapist?

No referral is required to see one of our physiotherapists.

In Australia, Physiotherapists are classified as Primary Care Clinicians and can be your first point of contact for any condition relating to physical function. After a detailed assessment, if it is deemed necessary your physiotherapist may request consent for communicating with your GP or relevant medical specialist. If something is found to be outside the scope of physiotherapy, your practitioner will guide you towards the best course of action or toward a recommended medical provider.

If your problem is related to WorkCover, DVA, EPC or CTP, you will require a GP referral and appropriate proof of liability.

Where can I park at Lethbridge Street?

There is ample street parking on Lethbridge Street for patients throughout the day. The side closest to the clinic has a 4 hour limit and the opposite side is unlimited.

Occasionally, Lethbridge Street gets very busy and it is recommended that you allocate an extra 15 minutes before your session to secure a parking spot.

We have 2 designated disabled parks available at our front door.

Where can I park at Barber Avenue?

There is ample free parking around the surrounds of the Nepean Private Hospital with a 2 hour limit.

As the hospital can get busy it is recommended that you allocate an additional 15 minutes prior to your appointment to secure a free park.

There are also various paid options ranging in price if you need a parking space quickly.

Disabled car parks are available within the free areas and the paid options.

What services do you provide?

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Is it ok if i’m not an athlete?

Of course it’s ok!

While we have been heavily involved in Sports Physiotherapy for over 30 years, we predominantly treat the non-superhuman portion of the population.

Take a look at our services to get an idea of how we can help you achieve any goal

How much does a physiotherapy session cost?

Our wide range of services also means we have a very wide range of prices depending on the exact care you need.

We don’t double book patients and we don’t use passive therapies. You have the undivided attention and expertise of our physiotherapists for the full length of the session.

To find out the exact costs you can expect for a consult – please call us on (02) 4721 5567

We accept a wide range of payment methods including:

  • Private health insurance e.g. HICAPS
  • Medicare EPC programs (enquire with your GP if you have a chronic condition to secure up to 5 government supported sessions)
  • NDIS Certified
  • Cash
  • Eftpos
  • WorkCover and CTP claims
How long is an appointment?

Each physiotherapist here has a unique style and different areas of technical skill. We love diversity! Because of this, appointments vary in length depending on the exact service or practitioner you would like to see.

Here is a brief rundown:

First Appointment Extended – is a one-hour consultation to diagnose, assess and plan treatment. Jared Reyes, Emily Standen, Declan Price and Robert Standen have chosen one-hour to allow them to utilise the ConnectTherapy physiotherapy method

First Appointment Standard – is a 30 minute first consultation to diagnose, assess and plan treatment. The physiotherapists who have chosen this approach simply utilise different assessment methodologies to the above and can deliver high quality care in a shorter time frame

Follow Up Appointments – all follow up appointments are 30 minutes unless specifically receiving a recommendation from your physiotherapist for a longer or shorter session.

Other Services – Services like Lymphoedema, Vestibular, Paediatrics and Hands range in time frame but are most commonly 1 hour in duration due to the extra work required within these sessions. For exact times we would recommend giving us a call on (02) 4721 5567

How many treatments will I need?

The number of sessions required varies considerably depending on the condition you are coming in for.

Small acute injuries sometimes only take 2-3 sessions, while chronic conditions might take months to improve.

We work together with you to recommend the most suitable treatment pathway and we are upfront in the first session about the estimated timeframes/sessions required. We take your back pocket into consideration when making these plans but only if it will not compromise your long term health outcomes.

How do I pay?

We accept a wide range of payment methods including:

  • Private health insurance e.g. HICAPS
  • Medicare EPC programs (enquire with your GP if you have a chronic condition to secure up to 5 government supported sessions)
  • NDIS Certified
  • Cash
  • Eftpos
  • WorkCover and CTP claims
Do you have a cancellation policy?
Our physiotherapists often have waiting lists of patients who want to get in to get their injuries sorted.
This is why we ask that you value the professional service we provide and provide us with more than 24 hours of notice prior to a cancellation. By doing this, we can contact our waiting list and use this time to help our other patients with their injuries.
  • A cancellation fee of 50% will apply if you cancel on the same day as your appointment
  • A full consultation fee will be charged if I miss my appointment without notice
  • If I am running more than 15 minutes late I may have to reschedule my appointment
What should I wear?

Physiotherapists will most often ask you for consent to visibly see or touch the injured area (and surrounding related areas of the body).

We keep gowns and towels on hand as required to respect your modesty.

We recommend you wear athletic shorts and a bra you would be comfortable being seen in (gowns can be placed over the front of your body to maintain modesty as required).

Because our ConnectTherapy physiotherapists (Jared, Emily, Declan and Rob) may need to assess or tape your ribs, it is recommended that you don’t wear a sports bra or crop top which is overly complex in design (e.g. multiple straps crossing over). They are really hard to work with!

You might also want to bring related footwear to your injury e.g. bring your running shoes if you are getting pain with running

What should I bring?

Bring appropriate clothing as per the above question.

You might also want to bring related footwear to your injury e.g. bring your running shoes if you are getting pain with running

Also bring any relevant documentation with you for example:

  • Radiology reports AND images (X-Ray, MRI, CT Scan or bone scan)
  • Referral letter
  • Insurance documentation e.g. WorkCover, CTP
  • NDIS documentation
  • Payment details: Private health insurance card, Medicare EPC

Frequently Asked Questions

Frequently Asked Questions

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